LEGAL / BILLING

Billing, Cancellation and Refunds

Last updated: September 26, 2026

NullTrace paid plans are currently offered to business and professional customers only. The service is operated by Giorgio Minerba, Via San Giovanni Bosco 51, 56127 Pisa, Italy. Contact: minerbagiorgio99@gmail.com.

Billing

Paid subscriptions renew monthly through Stripe until cancelled. Prices displayed on the website are intended as final prices including applicable VAT; the checkout shows the total amount due before payment. Pro is currently €99 per month for 100,000 requests per billing period; Enterprise is €499 per month for 1,000,000 requests per billing period. If the checkout presents a different written offer, that offer controls. Exhausted quotas block further quota-bearing requests; NullTrace does not add overage charges.

Cancellation

You may cancel a subscription through the NullTrace Customer Portal or by contacting us at minerbagiorgio99@gmail.com. Unless the checkout or applicable law says otherwise, cancellation stops the next renewal and takes effect at the end of the current paid billing period. Access may remain available until that period ends.

Refunds

Nothing in this policy limits a mandatory statutory right to withdraw, cancel or receive a refund. For eligible business purchases, where permitted by applicable law, subscription charges are generally not refunded for the unused remainder of a billing period after cancellation. We will review duplicate charges, incorrect billing and material service issues individually and may issue a full or prorated refund where appropriate. Refunds are returned through Stripe to the original payment method and may take several business days to appear. Contact us with the account email, charge date and reason; never send card numbers, API keys or account tokens.

Payment failures

Stripe may retry failed payments. Runtime access may remain available while a subscription is `past_due`; access is suspended when the subscription becomes `unpaid` or `canceled` under the applicable account policy. Updating the payment method through the Customer Portal can restore service when the subscription is eligible for recovery.

Contact

Billing questions and refund requests: minerbagiorgio99@gmail.com.